укр Leave a brief
Menu

Crisis Communications

We help you act calmly and consistently in situations where the brand is under pressure from negativity or uncertainty — to preserve your reputation and control over communication.
Leave a brief View cases

About the service

We help the brand keep a cool head: quickly understand the situation, assess the risks, and determine when to speak up and when to wait.

We form a unified position for the team, prepare all necessary messages, and take control of external communication. We monitor the reaction of the media and the audience and change tactics if the situation requires it.

The task is not just to “put out the fire,” but to protect trust in the brand and prevent the crisis from defining its reputation.

The result: controlled communication, clear brand positioning, and minimizing reputational risks even in difficult and unpredictable situations.

How does this happen in practice:

We find out what really happened, how critical it is, and what the real risks are for the business or organization.

We decide whether to make a statement immediately or wait. We prepare scenarios for how events will unfold so that no news comes as a surprise.

We write all the necessary texts: statements, posts, responses to journalists, and internal messages so that the team has one clear position.

We prepare management for public speaking and interviews to maintain calm and accuracy in communication.

We are constantly monitoring the situation and quickly adjusting our actions until everything stabilizes.

Clients about u.comms

Media support events video production
u.comms is a real "lifesaver" for us. Together we implemented two cool projects. The first time we started preparing in 2 months, the second - in just 3 weeks! The team was not afraid to take on a large-scale case in a short time. Together we "stormed" the idea from scratch, and at the finish line we got results that we didn't even expect

Nova Post

Trainings education
This is our first time organizing training and we are very pleased that the training was conducted by u.comms. Despite the fact that it was only one day, the training turned out to be very rich, informative and the knowledge gained is already helping us in our work.

TAS AGRO Communications Team

Communication support events video production.
We would like to note the professionalism of the Ucomms agency, which supported the communication of the social initiative "Will to move forward" with the "Volya" brand from Morshynsk and the Next Step rehabilitation center. The agency managed to build high-quality communication that inspires support for veterans and movement forward despite difficult trials

Svitlana Shybetska

Leading Public Relations Specialist at IDS (Morshynska brand)

Communication support
We are sincerely grateful to u.comms for the effective and fruitful cooperation. We appreciate the informal and responsible approach to work - we always felt not only professionalism, but also sincere involvement.

Team PR lifecell

Media coverage information campaigns influence marketing
The work was performed professionally, within the agreed deadlines and in compliance with all requirements. The NBU recommends the communication agency u.comms as a reliable partner

Yulia Yevtushenko

Director of the Communications Department of the National Bank of Ukraine

Communication support
Thanks to your expertise, involvement, and attention to detail, we were able to provide comprehensive and high-quality communication support.

Yaroslava Polyakova

Head of Corporate Communications Department of OKKO Company

Media support event organization
Your selfless work for the benefit of the Armed Forces of Ukraine will help protect the independence and integrity of our Motherland.

Igor Tantsyura

Major General, Commander of the Territorial Defense Forces of the Armed Forces of Ukraine

Media support SMM
We have been working with the agency team since 2020. And during this time, the agency has become a reliable partner in many of our projects.

Serhii Lukashov

National Director of “MBO SOS Children's Villages Ukraine”

Media coverage anti-crisis
I can confidently recommend u.comms as a top of mind team for communications support.

Artur Matkovsky

Marketing Director of Allo Group of Companies

SMM events copywriting
A very human and practical approach to tasks. At the same time, the product that is produced is of the highest quality and heartfelt.

Dmitro Basov

CEO of portmone.com

SMM media support
They understand the task from half a word, even if it is not very correctly stated! If you are looking for professionals who live their business, then u.comms is the place for you

Viktor Shevchenko

CEO of Zammler Group

SMM events media support video production
Thanks to the productive cooperation with u.comms, the visibility of ITW Systems has increased significantly. I can definitely recommend u.comms as a reliable, professional and effective PR partner.

Oleksandr Lopatin

Investor, founder of ITW Systems

PR consulting
u.comms is a team of specialists from my favorite category – professionals with an individual approach, with a high level of humanity, feeling and insight into a specific situation.

Anna Murashenko

Commercial Director of Really Building

SMM events media support video production
It's easy to work with u.comms, they understand the need, offer options themselves, and find ways to implement them. Everything is clear, understandable, on time, within the agreed budget, and always with a great result.

ITW Systems

Design media support events SMM
We are pleased to recommend u.comms as a reliable, creative and responsible partner for the development and implementation of communication campaigns.

Vasilyna Dybaylo

Director of the NGO "Partnership "For Every Child"

Media coverage
We feel how u.comms invests not only high professionalism, but also soul into each project! We are infinitely grateful and proud to work together!

Marta Levchenko

Director of the Foundation "I am the Future of Ukraine"

PR consulting
The most important thing in working with u.comms is constant and very fast feedback. They understand the task from the first time. Very cool! It's a pleasure to work with them

Lilya Sekelyk

CEO S&PLB

Media training
Without a doubt, I was convinced of the professionalism and experience of working with the media of u.comms. I definitely recommend it as a modern communications agency.

Tetyana Kushnir

Head of the Analytical Department of Training of Civil Servants of the Prosecutors' Training Center of Ukraine

Media support copywriting events
The u.comms team has done a great job with all the tasks assigned to them. I highly recommend working with them! They will definitely help make your communications and events better.

Anna Terletska

Communications Officer of the Stabilization Support Services Charitable Foundation

We are extremely pleased with our partnership with UK comms. Our interaction with them is impressive in terms of speed, responsibility, initiative and high quality of services.

Oleksandr Vorona

President of the Union of Public Organizations of People with Disabilities of Kyiv

Media support video production influence marketing copywriting
I highly recommend the communications agency "u.comms" for projects related to social networks, media and publication creation.

Victoria Gladchenko

Communications Director of the Eastern Europe Foundation

Communication strategy events copywriting media support
Promptly, efficiently, expertly - this is how you can describe the work of the u.comms team.

Vladyslav Marchuk

Operations Director of the "Riy" Charitable Foundation

Website development
The team from the communications agency u.comms helped us with the development of the website. The contractor listened to all our wishes, performed the work clearly and on time.

Serhiy Teliuk

Director of investment company Ubase

Media coverage
We sincerely thank u.comms for the invaluable help in working with the media. We highly appreciate your professionalism and effective cooperation.

Igor Dobrovolsky

Operations Director STABNET (Ukraine)

Media support SMM
I have been working with u.comms Agency for some time now and I sincerely appreciate our cooperation. This is a team of creative, caring and responsible professionals who are not just contractors for me, but true partners.

Tatyana Atadzhanova

Head of External and Internal Communications Polpharma Ukraine

Read all reviews

Our clients

Okko
EVA
Ukr EXIM Bank
Lifecell
Savelife
Ministry of Economy and Environment of Ukraine
Aurora
UNICEF
Savethechildren
Deloitte
Ubase
Okko
Polpharma
S&PLB
DILOVYI
SimpleInvestment
DBA
BTU
Really building
ZAMMLER
Prozorro
Studiokorea
Ministry of Education and Science of Ukraine
Ministry of Social Policy
State Property Fund of Ukraine
Ministry of Economy and Environment of Ukraine
National Bank of Ukraine
Ministry of Health of Ukraine
Ukr EXIM Bank
Territorial Defense Forces
Charitable Foundation “Women’s Health and Family Planning”
To see with the heart
UNDP
Social Value Ukraine
City of goodness
Stabnet
Savelife
Savethechildren
UNICEF
All clients

Questions we are asked most often

/01

When should you turn to crisis communications?

Not just when a crisis has already happened. We help you prepare in advance: assess risks, develop response scenarios and a crisis plan so that the team knows how to act in a critical moment.

/02

Do I need to comment on the situation right away?

Not always. We analyze the circumstances, the information field, and the possible consequences, then recommend the optimal format and moment for communication. Sometimes a quick response is necessary, and sometimes the best solution is to wait for confirmed facts.

/03

Who do you work with during a crisis?

We coordinate communication with management, team, media, partners, and other stakeholders. We help everyone speak with one voice and convey a consistent position.

/04

Do you help if the crisis has already gained publicity?

Yes. We can join in at any stage: assess the situation, take on communication support, prepare statements, responses for the media, and recommendations for the team.
/05

What result does the client get?

Control over communication even in difficult situations, coordinated team actions, minimizing reputational losses, and a clear response plan that helps stabilize the situation faster.

Tell us aboutyour project

Leave a request. We will review your request, prepare a proposal, and contact you

    Contact information

    What services are you interested in?

    By submitting the form, you agree to our Privacy policy The information only reaches the u.comms team.
    Your information will be securely sent to and stored in Google Sheets for the purpose of processing your form submission.

    Related services for greater results

    SMM

    SMM

    We turn social networks into a brand communication tool: from strategy and content to working with the audience and analyzing results.

    Reputational audit

    Reputational audit

    We investigate how different audiences perceive a brand, what works for its reputation, and what weakens it.

    Communication audit

    Communication audit

    We analyze how the brand communicates with external and internal audiences and how well these communications work.